HELP CENTER
You Asked, We Answered
We strive for transparency and honesty in all of our customer relationships, and we seek to provide that through our FAQ section. We know how often questions can come up in this industry, and we’re ready to answer all of them. If there’s something we missed please reach out and one of our team members will be happy to help.
DO YOU ACCEPT RETURNS?
In order to manage the quality control of our products, the ability to get a refund or to exchange expires upon pickup or delivery.
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Special orders can be cancelled up to 14 days prior to scheduled delivery. Any deposits will go toward covering any costs expended.
In order to keep us friends, this policy is without exception.
WHAT’S THE MINIMUM ORDER AMOUNT?
Order as much or as little as you like.
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Only custom or favor orders require a minimum of a dozen.
HOW DO I ARRANGE: DELIVERY/SHIPPING/PICK UP?
Delivery is available for $5.00 for any locations in Nassau or Suffolk County Monday through Thursday and for $20.00 on Fridays, Saturdays, Sundays and Holidays.
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Delivery to the five boroughs of New York City is available on weekends and holidays only for $30.00.
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Shipping is by FedEx Ground only and is based on weight and location. Please email us at glaceeny@gmail.com for a shipping quote. All shipped orders include a $15.00 handling fee.
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Pick Up is FREE but requires 24-48 hours notice. Address will be provided upon payment.
WHAT IS THE SHELF LIFE?
Glacée can be stored both in the pantry or in the refrigerator.
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Pantry. The shelf life of Glacée is about 6-9 months stored in a typical home if it has not been opened since bottling. If opened, this gets cut down to about 3-6 months. Once there is visible separation, do not consume it- it has spoiled.
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Refrigeration. Refrigerating it will definitely increase the shelf life, but it causes another problem. Lumps and thickening of the product.
If you are going to refrigerate Glacée you should limit constant temperature changes. Constant temperature changes will cause the liquor to solidify and eventually form a block of what looks like cheese at the top of the bottle. To limit this from happening, you should return the liquor to the fridge immediately after serving.
If Glacée becomes solid after refrigeration, please allow it to thaw at room temperature for a few hours and it will return to its regular consistency.